Digital Health

TB Knowledge Assistant

A public TB knowledge chatbot for the Netherlands: clear answers without stigma, on web and messaging.

TB Knowledge Assistant

The assignment

  • TB information had to reach diverse communities without stigma or language barriers.
  • People needed answers in channels they already use, not only a separate website.

How we worked

  • We scoped practical Q&A with partners and kept tone stigma-sensitive and easy to understand.
  • We launched on web, WhatsApp and Telegram in multiple languages, with answers grounded in curated sources.

Result

  • A scalable public knowledge assistant for TB information in the Netherlands.