Digital Health
TB Knowledge Assistant
A multilingual TB knowledge assistant for the Netherlands that answers questions without stigma or language barriers via web and messaging channels.
Challenge
- TB information needed to be accessible to diverse communities without reinforcing stigma or language exclusion.
- Users needed practical answers through channels they already use, not a separate portal-only experience.
Approach
- Structured the assistant around stigma-sensitive TB education and practical Q&A with multilingual content delivery.
- Deployed across web, WhatsApp and Telegram using Open Chat Studio and OpenAI with retrieval over curated knowledge sources.
Outcomes
- Created a scalable model for stigma-aware TB knowledge dissemination in the Netherlands.