Digital Health

Clinical Supporter

An AI assistant that helps doctors in Kazakhstan with complex drug-resistant TB cases via WhatsApp and Telegram.

Clinical Supporter

The assignment

  • Clinicians needed fast, trustworthy guidance on complex cases without slowing down their day.
  • Support had to arrive in messaging apps they already use for consultation.

How we worked

  • With clinical partners we focused on real case questions and clear next steps, not a generic chatbot script.
  • We grounded answers in curated clinical knowledge and rolled out on WhatsApp and Telegram for specialist use.

Result

  • A practical clinical support assistant in use in a multilingual messaging setting.