Digital Health
Clinical Supporter
Clinical Supporter is an AI assistant that helps doctors in Kazakhstan manage complicated drug-resistant TB cases through WhatsApp and Telegram.
Challenge
- Clinicians needed fast, trustworthy guidance for complex drug-resistant TB cases without adding friction to their workflow.
- The assistant had to work in familiar messaging channels and remain practical for specialist consultation settings.
Approach
- Designed the experience around focused clinical questions, case context and actionable guidance rather than generic chatbot scripts.
- Combined Open Chat Studio, MessageBird and OpenAI capabilities with structured clinical content for WhatsApp and Telegram delivery.
Outcomes
- Delivered a reusable AI assistant model for clinical support in a multilingual, messaging-first care context.